[BOOKS] - HOW TO STOP WORRYING ANS START LIVING BY DALE CARNEGIE

Liked Excerpts

12/08/2013

Preface

1. Leadership usually gravitates to the man who can get up and say what he thinks.
2. Our trouble is not ignorance, but inaction.
3. Learning is an active process, we learn by doing.
4. Only knowledge that is used sticks in your mind.
5. The rapidity with which we forget is astonishing.

PART ONE

Unit-1  Live in "Day-tight compartments"

1. "Our main business is not to see what lies dimly at a distance, but to do what lies clearly at hand".
2. The load of tomorrow, added to that of yesterday, carried today, makes the strongest falter. Shut off the future as tightly as the past. The future is today. There is no tomorrow.
3. The best possible way to prepare for tomorrow is to concentrate with all your intelligence, all your enthusiasm on doing today's work superbly today. That is the only possible way you can prepare for the future.
4. Good thinking deals with causes and effects and leads to logical, constructive planning; bad thinking frequently leads to tension and nervous breakdown.
5. Think of your life as an hourglass. You know there are thousands of grains of sand in the top of the hourglass; and they all pass slowly and evenly through the narrow neck in the middle. Nothing you or I could do would make more than one grain of sand pass through this narrow neck without impairing the hour glass. You and I everyone else are like the hour glass.
6. Every day is a new life to a wise man.
7. Life, we learn too late, is in the living, in the tissue of every day and hour.
8. The rule is jam tomorrow, and jam yesterday but never jam today.
9. By kalidasa

                 SALUTATION TO THE DAWN

LOOK TO THIS DAY!

FOR IT IS LIFE, THE VERY LIFE OF LIFE

IN ITS BRIEF COURSE

LIE ALL THE VERITIES AND REALITIES OF YOUR EXISTENCE

THE BLISS OF GROWTH

THE GLORY OF ACTION

THE SPLENDOR OF BEAUTY,

FOR YESTERDAY IS BUT A DREAM

AND TOMORROW IS ONLY A VISION,

BUT TODAY WELL LIVED MAKES EVERY YESTERDAY A DREAM OF HAPPINESS

AND EVERY TOMORROW A VISION OF HOPE

LOOK WELL THEREFORE, TO THIS DAY!

SUCH IS THE SALUTATION TO THE DAWN.

Unit - 2  A Magic formula for solving worry situations

1. One of the worst features about worrying is that it destroys our ability to concentrate.
2. Acceptance of what has happened is the first step in overcoming the consequences of any misfortune.

Unit - 3 What worry may do to you

1. Those who do not know how to fight worry die young.
2. Worry makes you tense and nervous and affects the nerves of your stomach and actually changes the gastric juices of your stomach from normal to abnormal and often leads to stomach ulcers.
3. I know of no more encouraging fact than the unquestionable ability of man to elevate his life by a conscious endeavor. If one advances confidently in the direction of his dreams, and endeavors to live the life he has imagined, he will meet with a success unexpected in common hours.
4. Face the facts; Quit worrying; then do something about it.

18/08/2013

PART TWO   BASIC TECHNIQUES IN ANALYZING WORRY

Unit - 4  How to Analyze and solve worry problems

1. If a man will devote his time to securing facts in an impartial, objective way, his worries will visually evaporate in the light of knowledge.
2. Rule 1 for solving our problems is: Get the facts.
3. A problem well stated is a problem half solved.
4. I banish about 90% of my worries by taking these four steps.

•         Writing down precisely what i am worrying about.
•         Writing down what i can do about it.
•         Deciding what to do.
•         Starting immediately to carry out that decision.

     5.  I find that to keep thinking about our problems beyond a certain point is bound to create confusion and worry. There comes a time when any more investigation and thinking are harmful. There comes a time when we must decide and act and never look back.

Unit - 5  How to eliminate 50% of your business worries

1. What is the problem?
2. What is the cause of the problem?
3. What are all possible solutions of the problem?
4. What solutions do you suggest?

PART THREE  HOW TO BREAK THE WORRY HABIT BEFORE IT BREAKS YOU

Unit - 6  How to crowd worry out of your mind

1. The remedy for worry is to get completely occupied doing something constructive.
2. I must lose myself in action, lest i wither in despair.
3. Without purpose, the days would have ended, as such days always end, in disintegration..
4. Emerson said "If you and i don't keep busy - if we sit around and brood - we will hatch out a whole flock of what charles darwin used to call the 'Wibber Gibbers", and the wibber gibbers are nothing but old-fashioned gremlins that will run us hollow and destroy our power of action and our power of will."
5. George bernard shaw said " The secret of being miserable is to have the leisure to bother about whether you are happy or not."

Unit - 7  Don't let the beetles get you down

1. We often face the major disasters of life bravely and then let the trifles, the "pain in the neck".
2. Little things in marriage drive people to the edge of insanity and cause half the heartaches in the world.
3. Trivialities are at the bottom of most marital unhappiness.
4. Life is too short to be little.
5. Let's not allow ourselves to be upset by small things we should despise and forget, Remember "Life is too short to be little".

Unit - 8  A law that will outlaw many of your worries

1. It has been said that nearly all of our worries and unhappiness come from our imagination and not from reality.
2. Let's examine the record. Let's ask ourselves: What are the chances, according to the law of averages, that this event i am worrying about will ever occur.

Unit - 9  Cooperate with the inevitable

1. It is astonishing how quickly we can accept almost any situation, If we have to and adjust ourselves to it and forget about it.
2. Acceptance of what has happened is the first step to overcoming the consequences of any misfortunes.
3. Teach me neither to cry for the moon nor over split milk.
4. A good supply of resignation is of the first importance in providing for the journey of life.
5. We are stronger then we think.
6. For every ailment under the sun, there is a remedy, or there is none;If there be one, try to find it; If there be none, never mind it.
7. J.V. Penny said "I wouldn't worry if i lost every dollar i have because i don't see what is to gained by worrying. I do the best job i possibly can! and leave the results in the laps of the gods. Henry ford told me much the same thing. When i can't handle events, he said ' I let them handle themselves'"
8. Epictetus(Rome) - 19 Centuries ago said "There is only one way to happiness, ie. To cease worrying about things which are beyond the power of our will."
9. When we stop fighting the inevitable, we release energy which enables us to create a richer life.
10. Try to bear lightly what needs must be.
11. God grant me the serenity to accept the things i cannot change, the courage to change the things i can and the wisdom to know the difference.
12. Cooperate with the inevitable.

Unit - 10  Put a "Stop-Loss" order on your worries

1. We are fools when we overpay for a thing in terms of what if takes of our very existence.
2. A great part of the miseries of mankind are brought upon them by the false estimates they have made or the value of things and by their giving too much for their whistles.
3. Whenever we are tempted to throw good money after bad in terms of human living, let's stop and ask ourselves these three questions.

• How much does this thing i am worrying about really matter to me?
• At what point shall i set a "Stop - loss" order on this worry and forget it?
• Exactly how much shall i pay for this whistle? Have i already paid more than it is worth?

Unit - 11  Don't try to saw sawdust

1. The past can be constructive and that is by calmly analyzing our past mistakes and profiting by them and forgetting them.
2. It is easier to teach twenty what were good to be done than to be one of the twenty to follow mine own teaching.
3. Knowledge is not power until it is applied.
4. When you start worrying about things that are over and done with, you are merely trying to saw sawdust.
5. Wise men never sit and wail their loss, but cheerily seek how to redress their harms.  

25/08/2013

Unit - 12  Eight words that can transform your life

1. A man is what he thinks about all day long.
2. Our life is what our thoughts make it.
3. You are not what you think you are; but what you think, you are.
4. Concern means realizing what the problems are and calmly taking steps to meet them. Worrying means going around in maddening, futile circles.
5. All causation was mind, and every effect a mental phenomenon.
6. As a man thinketh in his heart, so is he.
7. He who conquers his spirit is mightier than he who taketh a city.
8. Our peace of mind and the joy we get out of living depends not on where we are, or what we have, or who we are, but solely upon our mental attitude.
9. Milton said " The mind is its own place, and in itself can make a heaven out of hell, a hell of heaven.
10. Nothing can brng you peace but yourself.
11. William james said "We cannot instantly change our emotions just by 'making up our minds to' - but that we can change our actions. And that when we change our actions, we will automatically change our feelings".
12. A man can only rise, conquer and achieve by lifting up his thoughts.
13. Think and act cheerfully and you will feel cheerful.

Unit - 13  The high cost of getting even

Better is a dinner of herbs where love is, than a stalled ox and hatred there with.

A soft answer turneth away wrath.

We may not be saintly enough to love our enemies, but, for the sake of our own health and happiness. Let's at-least forgive them and forget them.

Let's never try to get even with our enemies, because if we do we will hurt ourselves far more than we hurt them. Let's do as general Eisenhower does: let's never waste a minute thinking about people we don't like.

Unit - 14  If you do this, you will never worry about ingratitude

"An angry man," said confucious, "s always full of poison".

Gratitude is a fruit of great cultivation. You do not find it among gross people.

It is natural for people to forget to be grateful; So, if we go around expecting gratitude, we are headed straight for a lot of heartaches.

"The ideal man," said aristotle, "takes joy in doing favors of others".

We must remember that our children are very much what we make them.

Unit - 15  Would you take a million dollars for what you have?

1. I had the blues because i had no shoes, until upon the street, i met a man who had no feet.
2. We seldom think of what we have but always of what we lack.
3. You can express only what is in your own consciousness.
4. The habit of looking on the best side of every event is worth more than a thousand pounds a year.
5. Logon pearsall smith said "There are two things to aim at in life first, to get what you want; and after that, to enjoy it. Only the wisest of mankind achieve the second."
6. Count your blessings - not your troubles.

Unit - 16  Find yourself and be yourself; Remember there is no one else on earth like you

1. Nobody is so miserable as he who longs to be somebody and something other than the person he is in body and mind.
2. For better or for worse, you must cultivate your own little garden. For better or for worse, you must play your own little instrument in the orchestra of life.
3. Envy is ignorance; that imitation is suicide.
4. It isn't by size that you win or you fail. Be the best of whatever you are!
5. Let us not imitate others. Let's find ourselves and be ourselves.

Unit - 17  If you have a lemon, make a lemonade

1. Two men looked out from prison bars, one saw the mud, the other saw the stars.
2. The best things are the most difficult.
3. Happiness is not mostly pleasure; it is mostly victory.
4. The most important thing in life is not to capitalize on your gains. Any fool can do that. The really important thing is to profit from your losses. That requires intelligence; and it makes the difference between a man of sense and a fool.
5. When fate hands us a lemon, let's try to make a lemonade.

Unit - 18 How to cure depression in 14 days

1. Always remember that it takes a bigger man to walk away from a fight than it does to stay and fight.
2. You can be cured in 14 days if you follow this prescription. Try to think every day how you can please someone.
3. Dr.Adler urges us to do a good deed every day. And what is a good deed? "A good Deed," said the prophet mohammed, " is one that brings a smile of joy to the face of another".
4. The necessity of making other people happy in order to be happy ourselves. Happiness is contagious.
5. Doing good to others is not a duty. It is a joy, for it increases your own health and happiness.
6. Benjamin franklin said "When you are good to others, you are best to yourself".
7. Taking an interest in people makes them beam with pleasure.
8. A bit of fragrance always clings to the hand that gives you roses.
9. The man who forgot himself in service to others would find the joy of living.
10. Let's never waste a minute thinking about people we don't like.
11. Count your blessings - not your troubles!

31/08/2013

Unit - 19  How my mother and father conquered worry

1. Man is not made to understand life, but to live it.
2. Religion: An oasis of peace amidst the whirling sands of life.
3. The blackest moments we live through can only last a little time and then comes the future.
4. Gandhi: Without prayer, i should have been a lunatic long ago.
5. A mere man alone can easily be defeated, but a man alive with the power of god within him is invincible.
6. "Ask, and it shall be given you; seek, and ye shall find; knock, and it shall be opened unto you".
7. Prayer is the most powerful form of energy one can generate.
8. Few men in their lifetime come anywhere near exhausting the resources dwelling within them. There are deep wells of strength that are never used.

Part Six - How to keep from worrying about criticism

Unit - 20  Remember that no one ever kicks a dead dog

1. Vulgar people take huge delight in the faults and follies of great men.
2. Remember that unjust criticism id often a disguised compliment. Remember that no one ever licks a dead dog.

Unit - 21  Do this and criticism can't hurt you

1. The more i tried to pacify and to smooth over injured feelings in order to escape personal criticism, the more certain i was to increase my enemies.
2. Do the very best you can; and then put up your old umbrella and keep the rain of criticism from running down the back of your neck.

Unit - 22  Fool things i have done

1. I myself, in the last analysis, aim to blame for almost all my misfortunes.
2. No one but myself can be blamed for my fall.
3. Benjamin franklin faults: wasting time, stewing around over trifles, arguing and contradicting people.
4. The small man flies into a rage over the slightest criticism, but the wise man is eager to learn from those who have censured him and reproved him and disputed the passage with him.
5. The opinions of our enemies come nearer to the truth about us than do our own opinions.
6. We are creatures of emotions.
7. If we hear that someone has spoken ill of us, let's not try to defend ourselves. Every fool does that. Let's be original and humble and brilliant!

08/09/2013

Part -7  Six ways to prevent fatigue and worry and keep your energy and spirits high.

Unit - 23  How to add one hour a day to your waking life

1. You cannot continue to worry if you relax.
2. Rest is not a matter of doing absolutely nothing, Rest is repair.
3. What the army does - take frequent rests. Do what your heart does - rest before you get tired, and you will add one hour a day to your waking life.

Unit - 24  What makes you tired and what you can do about it

1. Relaxation is the absence of all tension and effort.
2. Work as much as possible in a comfortable position.

Unit - 25  How to avoid fatigue and keep looking young! 

1. We have to share worry, we have to find there is someone in the world who is willing to listen and able to understand.
2. Don't dwell too long on the shortcomings of others.
3. Rhythmical breathing is one of the best methods ever discovered for soothing the nerves.

Unit - 26  Four good working habits that will help prevent fatigue and worry.

1. Order is heaven's first law.
2. Men do not die from overwork. They die from dissipation and worry.
3. Two priceless abilities: First, the ability to think, second, the ability to do things in the order of their importance.
4. Charles luckman - president - Pepsodent.  "As far back as i can remember, i have gotten up at 5'0 clock in the morning because i can think better than any other time. I can think better then and plan my day, plan to do things in the order of their importance.

Unit - 27  How to banish the boredom that produces fatigue, worry and resentment

1. Our fatigue is often caused not by work, but by worry, frustration and resentment.
2. The lucky folks are the ones that gets to do things they enjoy doing. Such folk are lucky because they have more energy, more happiness, less worry, and less fatigue. Where your interests are, there is your energy also.
3. If i do my work as if i really enjoy it, then i do enjoy it to some extent. I also found i can work faster when i enjoy my work.
4. Give yourself a pep talk every day.
5. Our life is what our thoughts make it.
6. If you don't find happiness in your work, you may never find it anywhere.
7. When the fierce, burning winds blow over our lives and we cannot prevent then - let us too, accept the inevitable and then get busy and pick up the pieces.

Unit - 28  How to keep from worrying about insomnia

1. Rest before you get tired
2. Learn to relax at your work.
3. Learn to relax at home.

Part - 8  How I conquered worry

1. One of the chief reasons for success of life is enthusiasm.
2. I try to see my troubles iin their proper perspective.
3. When the time comes that i so fear, the strength and wisdom to meet it will be given me.
4. I realized then that i alone responsible for all my troubles.
5. God will take care of you.
6. The large mental mountains of trouble become minute molehills that new thoughts and acts quickly smooth down.
7. I find the best antidote for worry is exercise.
8. Find out precisely what is the problem you are worrying about.
9. Find out the cause of the problem.
10. Do something constructive at once about solving the problem.
11. He that sent me is with me - the father hath not left me alone.
12. Don't take yourself too seriously.
13. Few things cause more worry than dishonesty.
14. It was sink or swim before everybody.
15. Life is bigger than processes and overflows and dwarfs them.
16. Don't cry over spilt milk.
17. Nothing is going to stop me.
18. Making positive statements like that to myself, and thinking positive thoughts, helped me a lot.
19. What a foll you are to be worrying about something that has not happened and may never happen. Life is short. I have only a few years to live, so i must enjoy life. I kept saying to myself. Nothing is important but my health.
20. Now listen, as long as you can walk and feed yourself and are free from intense pain, you ought to be the happiest person in the world. No matter what happens, never forget that as long as you live/ never / never!
21. The load of tomorrow, added to that of yesterday, carried today, makes the strongest falter. Why even try it?
22. George bernard shaw: "The secret of being miserable is to have leisure bother about whether you are happy or not. Keep active, keep busy!"
23. If only i have patience, the worry that is trying to harass me will often collapse like a pricked balloon.
24. Times solves a lot of things. Time may also solve what you are worrying about today.
25. Jesus: As a man thinketh in his heart so is he.
26. I was told that today was the only day over which i had any control and that i should make the most of my opportunities each day.
27. If a situation seems insurmountable, face it! start fighting! Don't give in!
28. God grant me the serenity to accept the things i cannot change, the courage to change the things i can and the wisdom to know the difference.

END

[BOOKS] - TOUGH TIMES NEVER LAST, BUT TOUGH PEOPLE DO! BY ROBERT H.SCHULLER

Liked Excerpts


11/08/2013

1. People who never take a chance, "never get ahead".
2. Great people are ordinary people with extraordinary amounts of determination.
3. If we hold on, we will win out.
4. I am stuck like a dope with a thing called hope.
5. Determination alone would give me the victory. I resolve never to surrender.
6. We cannot merely talk about strategies for success. We have to get down to hard-core principles that will work.
7. There is not necessarily a solution for every problem; however, every problem can be managed positively.
8. You can do anything you want to do. You can be anything you want to be. You can go anywhere from where you are - If you are willing to dream big and work hard.
9. It's all in how they perceive their problems.
10. The arriver often has greater problems than the striver.
11. When you can't solve the problem, manage it.
12. If you want to solve the problem, don't wait for somebody else to help you. Tackle it yourself. Understand that you alone are personally responsible for managing your problem. Don't expect anybody else to do it for you.
13. Nobody is defeated until he starts blaming somebody else.
14. Don't fix the blame;fix the problem.
15. Nobody has a money problem;it is always an idea problem.
16. The person who knocks at the door,telephones, dates and plays the field is the person who is going to get the job.
17. Doors will open to the enthusiastic person first.
18. Unexpected sources of help come from unpredictable quarters to the person who remains positive and enthusiastic and cheerful.
19. Avoid cynical people like a plague.
20. Leadership is the force that selects your dreams and sets your goals. It is the force that propels your endeavors to success.
21. The shoe doesn't tell the feet how big to grow. The body doesn't surrender leadership to the garment.
22. I had rather attempt something great and fail than attempt nothing and succeed.
23. Every loser who tries to do something great is really a winner.
24. Attitude is more important than facts. Your attitude needs to remain positive and in the control position. Never let yourself be defeated by the facts.
25. Management is control. It is the control of a resource in order to minimize waste and maximize the development of latent possibilities.
26. Never underestimate the value of an idea. Every positive idea has within it the potential for success if it is managed properly.
27. God can do tremendous things through the person who doesn't care who get the credit.
28. Decide today: Would you rather satisfy your ego or enjoy the fruit of success.
29. People who never change their minds are either perfect or stubborn. I'm not perfect and neither are you. I would rather change plans while still in port than to set sail and sink at sea.
30. A super successful person has very few resources, except the capacity to take an idea and marshal stronger and smarter people around him to pull it off.
31. Success is never certain, and failure is never final.
32. If you won't win if you don't begin.
33. Begin by believing that you possess latent gifts of creativity. You will respect, trust and admire your own thoughts. Every person can be creative.
34. Don't play it alone. Play it with problem-solving people. Play it with possibility thinking people. Play it with people who have a record of achievement and success. You can play it alone. But a lot of ideas might come from others.
35. We fail when we give up on our faith.
36. Greatness does not depend upon your position in life, but upon your respect of the positive ideas that flow into your imagination.
37. Common people are brilliant if only they believe in their own ideas. Most human beings have the same basic brain capacity. The major difference is the attitude that a person has toward his own ideas!
38. Decision making is easy if there are no contradictions in your value system.
39. Suddenly tough times become good times when our positive reaction becomes an inspiration to others.
40. There are far more possibilities than you think. Examine them.
41. Brownouts do not have to be burnouts.
42. Never make a negative decision in the low time. Never make your most important decisions when you are in your worst mood.
43. It is impossible to be at the top of the needle without getting pricked.
44. It doesn't matter how young or how old you are - if you want your life to thrive you must have the courage to step into tomorrow.
45. Winning starts with beginning! and to begin, you must do something now.
46. Don't wait until you are ready, or you will never make the move!
47. Life today is nothing more than a collection of results of the choices you have made. Today's decisions are tomorrow's realities.
48. You and only you will design and shape your personality.
49. I deserve to succeed as much as anyone else.
50. Nobody who tries to do something great but fails is a total failure.
51. When you want to give something back over and beyond what you have earned in your paycheck, then you are going to be noticed.
52. You have to give it all away before you can get anything back.
53. The people who really succeed are the people who give extra effort and push themselves beyond their normal limits.
54. You may not be able to control everything that happens to you, but you can control how you will react.
55. What you focus your thoughts on will be manifested in your outer life.
56. Be willing to start smaller and add to your plans as you grow.
57. When you give it all you have got, then you win.
58. God can do tremendous things through the person who doesn't care who get the credit and is willing to share the credit, share the power, and share the glory.
59. What you see is what you will be.
60. See yourself as a successful person, and you will be a successful person.
61. You can be anything or anyone you want to be if you can learn to believe in yourself.
62. Success doesn't come from where you are but from the way you think.
63. The people at the top of the ladder work harder than anyone else.
64. Success is spelled W-O-R-K.

END

[BOOKS] - BUSINESS @ THE SPEED OF THOUGHT BY BILL GATES

Liked Excerpts


10/08/2013

Unit - 1 Manage with the force of facts

1. The big work behind business judgment is in finding and acknowledging the facts and circumstances concerning technology, the market and the like in their continuously changing forms. The rapidity of modern technological change makes the search for facts a permanently necessary feature.
2. How you gather, manage and use information will determine whether you win or lose.
3. The critical thing is that a company's managers have the information to understood their competitive edge and what their next great market could be.
4. Information technology and business are becoming in inextricably interwoven.
5. The immediate availability of accurate information changes strategic thinking from a separate, stand-alone activity to an ongoing process integrated with regular business activities.
6. Information work is thinking work.
7. Companies should spend less time protecting financial data from employees and more time teaching them to analyze and act on it.
8. Pilots like to say that good landings are the result of good approaches. Good meetings are the result of good preparation.
9. Without facts it's impossible to put a sound policy into effect. I am optimistic enough to believe that if you have sound facts, you can put a sound policy into effect.
10. The more interactive a site is, the more business activity it gets from its visitors.
11. Michael dell puts it well when he says that process innovation is now the fundamental source of competitive advantage.

Unit - 2 Can your digital nervous system do this?

1. A firm's IQ is determined by the degree to which its IT infrastructure connects, shares and structures information. Isolated applications and date, no matter how impressive, can produce idiot savants but not a highly functional corporate behavior.
2. No company will prosper for long if products don't go out the door or if the bills and the employees don't get paid.
3. Too-often, important customer and sales information is pulled together on a one time only basis when consultants arrive. You should have that information available on an ongoing basis for your regular business staff.
4. Integrating sales data with partners not only streamlines reporting processes, but also raises the business discussions to a more strategic level.
5. The ability to touch their customers with individualized service is increasing their revenue.
6. The web life style is about broadening horizons not narrowing them.

Unit - 8 Change the boundaries of business

1. The re-engineering principle is that companies should focus on their core competencies and outsource everything else.
2. By and large the changes in organizational structure will empower good employees.
3. Technology threatens us if we sit back and let someone else use it. It helps us if we use it to move quickly to design services where the bank becomes the value-added intermediary to our customers.
4. Almost all the time involved in producing an item is in the coordination of the work, not in the actual production.
5. An essential quality of a good manager is a determination to deal with any kind of bad news head on to seek it out rather than deny it. An effective manager wants to hear about what's going wrong before he or she hears about what's going right.
6. To get into a new business, you have to believe at-least for a while. But you also have to be alert to bad news and you have to be agile enough to adapt if the opportunity morphs into something new.
7. Meeting time is so precious that you want to be sure you are dealing with facts and good recommendations based on solid analysis, not just anecdotal evidence. You want to be sure that meetings produce actionable decisions, that you don't just sit around speculating and talking about philosophical stuff.
8. Ignoring bad news is a formula for decline.
9. We need to expose ourselves to lower level employees, who when encouraged, will tell us a lot what we need to know.
10. Boeing built jet-powered 707 on speculation, without a single customer order on hand and never looked back.
11. It doesn't do any good to be receptive to bad news if you can't get bad news up through your organization and then do something about it in a hurry.
12. I think my most important job as a CEO is to listen for bad news. If you don't act on it your people will eventually stop bringing bad news to your attention and that's the beginning of the end.
13. A company's ability to respond to unplanned events, good or bad, is a prime indicator of its ability to compete.

Unit - 11  Convert bad news to good

1. Once you embrace unpleasant news not as a negative but as evidence of a need for change, you are not defeated by it. You are learning from it. It's all in how you approach failures.
2. Learning from mistakes and constantly improving products is a key in all successful companies.
3. Your most unhappy customers are your greatest source of learning.
4. The business side of any company starts and ends with hard core analysis of its numbers.
5. A number on a piece of paper is a dead end. A number in digital form is the start of meaningful thought and action.
6. The secret to success with information products is understanding the profile and buying habits of your most likely customer.
7. As software extracts more and more ore from the mine of information, people will always have work turning into gold.
8. Apply software analysis first to those aspects of your business where you are most able to act on the results.
9. Information is a verb not a static noun.
10. Power come not from knowledge kept, but from knowledge shared.

Unit - 15  Big wins require big risks 

1. Big bets mean big failures as well as successes
2. If you decline to take risks early, you will decline in the market later.
3. In high-tech businesses digital information is the only way to drive new breakthroughs.
4. Managing a process instead of executing tasks makes someone a knowledge worker.
5. Anything that can eliminate "touches" reduces the opportunities for error and helps to assure quality.
6. Identifying the primary, focused objective of any process is the way to begin solving process problems.
7. Very few corporate applications need a center point of view.
8. Business leaders, not IT alone, must own decisions about processes involving technology.
9. Companies that try to manage down to direct every action from the center will simply not be able to move fast enough to deal with the tempo of the new economy.

END